FAQ’s / Info

At Better Built Barns, we want every customer to be pleased with their new shed or garage. Read below for installation requirement info and answers to general questions regarding our buildings.

Site Requirements

  • Two feet of clearance around and above the entire building for construction.
  • Site needs to be within six inches of level and free of obstruction or debris (including pet debris).
  • We need to park our truck and use a power outlet within 120 feet of the building location.

Site Preparation

  • If you are putting gravel down, we recommend three to four inches of 3/4-minus gravel.
  • If you do not have a concrete slab foundation, a block charge will apply.
    • (The blocks are placed under the 4″x4″ skids and are used to level out the base of your building).
  • Better Built Barns employees DO NOT EXCAVATE!
    • (Unless pre-approved with a site review, if the site is more than six inches out of level, excavating, filling, and leveling must be done by the customer PRIOR to assembly. If we arrive on the scheduled date to find the site is not ready and we are forced to return on a later date, A RETURN TRIP FEE will apply and rescheduling will be subject to our current lead times.)

Scheduling

  • The installation date is scheduled by Better Built Barns. Lead time is two to four weeks and may be extended during busy seasons.
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Delivery

  • The customer is contacted for confirmation a few days before installation and on the morning of the install date.
  • Generally, our builders should arrive at the customer’s site for install between 8:00 – 11:00 AM on the scheduled date but their schedule can vary occasionally.  If they will be later than 11:00, they will give you a call and let you know when to expect them.
  • Better Built Barns will not send out a crew if we have not been able to make contact with the customer to confirm delivery.
  • If inclement weather prevents delivery, arrangements will be made with the customer for the next available date.
  • If the customer needs to reschedule, they should call the store where the building was purchased at least five days before their scheduled date.

Painting

Caulking and painting must be done within 90 days of construction. Doors must be painted on both sides and all four edges. All horizontal, vertical, and diagonal trim should be caulked. Caulking and painting are not included, and are the responsibility of the customer.

Building Permits and Approvals

Customer is responsible for:

Checking with the local authorities to determine if a building permit is required and pay any associated costs.

Checking with their zoning authorities for building restrictions, neighborhood association CC&R’S, and reviewing his/her deed or private contractual arrangements for any additional restrictions.

Refunds

Refunds will be processed by the merchant where the order was purchased.

Payments made via credit card may be subject to a 2% processing fee when refunded.

Refunds may take up to 30 days for processing.

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Frequently Asked Questions

Contact us today to get started on your custom shed or garage!